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List of Available Response Code

No. Response Code Error_Message DescriptionSolution
1.000000 NA SUCCESSContinue the action.
2.000001 Varies HOST_REJECTEDPlease try again.
3.2001Initialization errorPlease try again.
4.2002Session is expiredPlease try again.
5.2003TLE  LTWK key download errorPlease try again.
6.2012Page number is invalidPlease try again.
7.3011You have exceeded a maximum number of five (5) attempts. Please contact your merchant system administrator.
8.3012You are not authorized to void or settle transactions. Tbd
9.3020Error phone not matchPlease activate account using another phone device.
10.3021Invalid reader Please use the same smart reader.
11.3022Please use the same smart reader.TBD by PIC reader
APPLICATION_DEVICE_UDID_NOT_MATCH
12.3023Invalid phone ID. Please reset your smart reader.
13.3030Reader is not linked to the current merchant. Please reset your smart reader.
14.3031Reader is inactive or suspended. Please insert another reader.
15.3032Reader malfunction. Please use the same Smart Reader
16.3040TID is suspended/terminated or not linked to Mobile User.Please contact Cashlez Customer Service.
17.5010Invalid loginPlease try again or contact your merchant system administrator. 
18.5011User PIN has to be a 6 numeric characters.input numeric character
19.5012Please do not reuse the last 5 password.input new password.
20.5013Invalid activation code. Try to get a new activation code again.
21.5014Mobile User Final Attempt.Please ensure user ID and user PIN are valid. This will be your last attempt before your account is suspended.
22.5016Activation failed Please call help desk. 
23.5015User is not activePlease call Cashlez Customer Support at 1500 539 and request to activate the user account.
24.5110Connection Error.Please try again, if  the problem persists kindly contact our merchant hotline.
25.5111You have exceeded your daily transaction limit.Please contact Cashlez Call Center at 1500 539. 
26.5112You have exceeded your monthly transaction limit.Please contact Cashlez Call Center at 1500 539. 
27.5113 You have exceeded your transaction limit.Please contact Cashlez Call Center at 1500 539.  
28.5114 Please verify mobile numberInput the verification code
29.5115 Please verify email Open the email and find the verification
30.5116 Email or SMS service is currently unavailable.Please contact Cashlez Call Center at 1500 539. 
31.5120 Error while saving data to tablePlease try again, if the problem persists kindly again,contact our merchant hotline
32.5555 System is currently not available. Please try again later. 
33.8090 An error has occurred. Please contact Cashlez Call Center at 1500 539. 
34.8091 Connection error.Please try again, if Connection error. Please contact Cashlez Call Center at 1500 539.  
35.  8092 Connection error.Please try again, if Connection error. Please try again, if the problem persists kindly contact our merchant hotline. 
36.8093  Batch upload failed. Please call help desk. 
37.9001Invalid card Please insert another card(s).
38. 9010 Invalid service name/ version. Please try again, if there is any problem persists kindly contact our merchant hotline.
39.9011Method invocation error.Please try again.
40.9012No Application ID is selectedContinue the action.
41.10001Service is currently unavailable. Please try again, if the problem persists kindly please contact Cashlez Call Center at 1500 539.  
42.11002Reader ID does not exist in the concurrent map Please try again.
43.12001Connection between client and host, expired, due to cancellation or timeout Please try again.
44.12002Maximum thread limit reached Reduce character maximum
45.12003Thread interrupted in long poller, probably triggered by a forced destroy Please try again.
46.13001Error during encryption/decryptionPlease try again.
47.13002Error, client disconnectCheck your connection and please try again
48.14001Connection timed out Please check your connection and please try again
49.14002Login token could not be created Please login again.
50.14003Login token could not be found or found to be mismatched Please login again.
51.14004Login token expiredPlease login again.
52.15001Problem in receiving help messagePlease check your connection.