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Merchant OnBoarding Manual Guide

VERSION 1.2

1. Create Account​

create account

Merchant on Boarding Portal is available on both mobile and website. For better view merchants could access from the website browser. However, there are two business types of registration, such as Individual Registration and Company Registration.

create account

    1.1 Individual​

    Individual Registration is for businesses that are owned by an individual entity and have their own legal rights and obligations.

    1. Type the reference url link of Merchant on Boarding on the browser Merchant On Boarding Website
    2. Choose between individual or company by clicking on the radio button on the screen.
    3. Then, click next button.

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    1. Click Individual radio button on the screen if the user's business type is owned by a micro small business.
    2. Choose your citizen business owner (WNI/WNA)
    3. Enter KTP Number for WNI and Passport Number for WNA
    4. Then, click next button.

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    1. Fill in Full Name inside the box.
    2. Insert email, then click the verify button.

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    1. Insert OTP number from email, then click enter button.
      2. Resend OTP

      Click Resend button if the user wants to get the new OTP again.

    1. Then, click next button.

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    1. Insert User ID.
    2. Insert PIN.
      3. unhide PIN number

      Click the masking lable to unhide the PIN number (only numeric character).

    1. Insert Password.
      2. Password Validation

      Input password at least one uppercase, one special character, and one number

      Unhide password

      Click the masking lable to unhide the password.

    2. Insert Phone Number.

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    1. Choose a Cashlez's Sales Representative.
    2. Then, click Next button.

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    info

    Pop up verification notification will be displayed, then the user can choose the verification code method to be sent (between Whatsapp or SMS).


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    1. Merchant should read the terms and conditions before deciding to create the account.
    2. Click Check box button if the merchant has done reading the terms and conditions page.
    3. Click Create Account to the next step.
    4. The Account has been created, the page automatically will be directed to the login page.

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    1. Merchant will get a credential email as confirmation of success registration.

    1.2 Company​

    Company Registration is for businesses that are owned by a company entity and have their own legal rights and obligations.

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    1. Click Company radio button on the screen if the merchant has a legal entity.
    2. Choose your citizen business Owner (WNI/WNA).
    3. enter KTP number and NPWP number for WNI or enter Passport number and NPWP number for WNA.
    4. Choose the company type between PT, Firma, Nirlaba, CV or Koperasi.
    5. Then, click Next button.

    Registration as Company
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    1. Fill in Full Name inside the box.
    2. Insert Email, then click the Verify button.

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    1. Insert OTP number, then click Enter button.
      2. Resend OTP number
      • Click Resend button if the user wants to get the new OTP again.
      • Then Click Next Button

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    1. Insert User ID.
    2. Insert PIN.
      3. tip

      Click the masking button to unhide the PIN number (only numeric character).

    1. Insert Password.
      2. Password Validation

      input password at least one uppercase, one special character, and one number

      Unhide Password

      Click the masking button to unhide the password number (input password at least one uppercase, one special character, and one number).

    1. Insert Phone Number.
    2. Insert Insert Cashlez's Sales Representative.
    3. Then, click Next button.

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    info

    Pop up verification notification will be displayed, then merchant can choose the verification code method to be sent (between Whatsapp or SMS).


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    1. Input OTP number given.
    2. Then, click Done button.

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    1. Merchant should read the terms and conditions before deciding to create the account.
    2. Click Check box button if the merchant has done reading the terms and conditions page.
    3. Click Create Account to the next step.
    4. The Account has been created, the page automatically will be directed to the login page.

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    1. Merchant will get a credential email as confirmation of success registration.


2. Login​

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  1. Fill in User Id.
  2. Enter PIN or Password.
    3. Unhide PIN or Password

    Click the masking button to unhide the PIN or Password

  1. Then, click Login button.

    2.1 Reset PIN/Forgot Password​


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    1. Insert User ID.
    2. Insert Phone Number.

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    info

    Pop up verification notification will be displayed, then the user can choose the verification code method to be sent (between Whatsapp or SMS).


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    1. Notification was sent from Whatsapp, Then Click the link to Create a new Password.

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    1. Input New Password.
    2. Re-enter the New Password to Confirm Password.
    3. Then, Click Update Password To save Password.

3. Documentation Required​

Document required will follow the selected payment feature of the merchant.


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LogoDescription
graychekclistNo Data Submitted, status unverified
bluechecklistData has been submitted, status unverified by ops
greenchecklistData verified by ops
redmarkData Requires Fix

    3.1 Payment Features​

    The purpose of Payment Feature is to set the payment type to the merchant's customer and they could choose their desired payment methods. Hereby some choices of payment features options, such as:

    1. Card Payment (Offline & Online)
    2. Cashlez Link
    3. E-money/E-wallet/QR
    4. Virtual Account
    5. P2P

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    1. Click See Pricing button below the P2P payment to display MDR (Merchant Discount Rate).
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    1. Merchant automatically directed to the MDR page and MDR list will be displayed.
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    1. Select the desired payment service for card payment.

    1. Click Next button. Then will be directed to the next registration page.

    3.2 Settlement Account​

    Settlement Account form is used for disbursing funds and those funds will be bought.


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    1. Fill in Bank Name.
    2. Insert Bank Account Holder.
    3. Insert Bank Account Number.
    4. Insert Settlement Email.
      5. image1
    5. Upload Passbook Cover by clicking Select File button, then select the chosen file from storage.
      6. instruction

      Before uploading the files, make sure to check instructions for the chosen file from your storage by clicking on the icon i .

    1. Then, click Save button. Merchant will be directed to the dashboard menu to finish other requirements.

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    note

    Notice how the main bank account changed from blank to unverified after the merchant succeeded to save Settlement Account form.


    3.3 Document Business Owner & Representative​

    The function of Document Business Owner is to know the founder / who holds this company and its representatives.


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    1. Fill in Full Name.
    2. Choose Gender.
    3. Insert Date of Birth.
    4. Insert Phone Number and insert secondary Phone Number.
    5. Insert Email Address and insert secondary Email address.
    6. Fill in Address with street's name.
    7. Insert Address Number.
      8. about Address Number

      Address Number refers to the merchant's business location. For example, house number.

    1. Fill in Search village or district to search for districts
      2. postal code

      Filling in district name automatically shows districts with postal code.

    1. Fill in Residence Address form.
      2. auto fill in

      By checklist the Same as ID Card checkbox if the Residence Address is the same as Address in ID Card. Residence Address form will be filled automatically.

    1. Or Fill in manually if Residence Address is not the same as Address in ID Card.
    2. Then Click Next after fill form to fill out the document
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    IMPORTANT
    • Insert number and Upload the Required files as WNI (KTP, Photo Holding KTP, NPWP/Tax ID, and Signature).
    • Insert number and Upload the Required files as WNA (KITAS, Passport, NPWP/Tax ID, Photo Holding Passport, Signature).
    1. Insert Identity Card Number or KTP number.
      2. IMPORTANT

      The Required alerts are based on the chosen payment service, please upload the file with the Required alert only.


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    note

    Before uploading the files, make sure to check instructions for the chosen file from your storage by clicking on the icon i.


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    1. Upload identity card or KTP by clicking at top-left Select File button, then select the chosen file from storage folder.

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    1. Take a selfie photo while the user/merchant is holding their identity card by clicking at at top-right icon camera button and then click the Save Button to Save the result, or retake Selfie Photo to have a better result.
    1. Insert Taxpayer Identification Number or NPWP.

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    1. Upload Tax ID card or NPWP by clicking at bottom-left Select File button, then select the chosen file from the storage folder.
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    1. Signature by clicking on bottom-right Select File button, then draw the signature and click save button .

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    1. Then click Next button to continue. Merchant automatically directed to the Business Owner Representative section.

    Upload Data as WNA
    WNA form

    Upload data as WNA form

    note

    Insert Number and Upload the Required files as WNA. The steps are similar to WNI above.


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    1. Fill in Full Name.
    2. Choose Gender.
    3. Insert Email Primary address and insert Email Other address (optional).
    4. Insert Phone Number Primary and Insert Phone Number other.
    5. Choose Representative's Citizen, WNI or WNA.
      6. IMPORTANT
      • Insert number and Upload Required files as Representative's Citizen of WNI (KTP and NPWP/Tax ID).
      • Insert number and Upload Required files as Representative's Citizen of WNA (KITAS, Passport, and NPWP/Tax ID).
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    1. Upload identity card or KTP by clicking at Select File button in KTP Section, then select the chosen file from storage folder.
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    1. Upload NPWP by clicking at Select File button in NPWP/Tax ID section, then select the chosen file from the storage folder.
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    Insert number and Upload Required files as Representative's Citizen of WNA
    WNA form

    Insert Number and Upload the Required files as WNA. The steps are similar to WNI above.


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    1. Then Click Save button to save Business Owner Information. Merchant will automatically directed to save Dashboard Menu to finish other requirements.
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    1. Then notification save Succes will Pop out after click Save button.

    Addtional information :

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    note

    Notice how Status changed after files have been Verified by Operations.

    List of Status Transaction

    StatusDescription
    UnverifiedData that has been uploaded but has not been verified by ops
    VerifiedVerified Data
    Require FixData that has been checked and requires fix

    3.4 Merchant Information and Business Entity​


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    Merchant Information and Business Entity section, there are 2 types for the file upload section, if at the initial registration you choose an individual then can’t need to upload a legal file, if you choose a Company you will be asked to upload a legal file.
    1. Fill in Trademark.
    2. Fill in Company Name.
    3. Insert Established Year.
      4. note

      Notice how Company Type is automatically filled in by the chosen Business Type on the sign up page.

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    1. Insert Additional Document
      2. note

      Inserts: Select File Additional Document for individual Merchants.


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    1. Insert Company NPWP or Company Taxpayer ID.
    2. Upload Company NPWP card by clicking at top-left Select File button, then select the chosen file from the storage folder.
    3. Insert NIB or Single Business Number.
    4. Upload NIB card by clicking at top-right Select File button, then select the chosen file from the storage folder.
    5. Insert Akta Pendirian number.
    6. Upload Akta Pendirian license by clicking at center-left Select File button, then select the chosen file from the storage folder.
    7. Insert SK KEMENKUMHAM number.
    8. Upload SK KEMENKUMHAM license by clicking at center-right Select File button, then select the chosen file from the storage folder.
    9. Upload Last Account Statement by clicking at bottom-left Select File button, then select the chosen file from the storage folder.
    10. Upload Addtional Document by clicking at buttom-right Select File button,then select the chosen file from the storage folder.
    11. Then, click Save button.

    3.5 Business Operations​


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    1. Fill in Merchant Name.
    2. Select Sales Preference.
      3. about sales preferences
      Offline store means the merchant needs to request a reader from Cashlez. Store URL and Callback URL are not required.
      Offline shopping is a traditional way of purchasing services or products by directly visiting to the store/shop/vendor.

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    1. Fill in Business Category (MCC).
      2. auto list

      Filling in Business Category automatically searches for related categories.

    1. Insert Business Contact Number and insert secondary Business Contact Number (optional).
    2. Insert Business Email and insert secondary Business Email (optional).
    3. Insert Sales Volume Per Year
    4. Click on Same as Owner address checkbox if branch address is the same as Business Owner address.
      5. auto fill in

      Form automatically filled in by Owner address information.


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    1. Fill in Business Premise.
      2. note

      Select Business Premise related to the merchant's business.

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    1. Choose Ownership Place Status.
      2. note

      choose one of the 2 owned or rent, if rent then select the date and year the rent ends.

    1. Insert Store URL.
      2. Insert Store URL is required for Online Store

      Store URL is the link address of the online store.

    1. Insert Callback URL.
      2. Insert Callback URL is required for Online Store

      Callback URL is the Merchant URL for Payment Integration purposes.

    1. Upload Store Photo by clicking at left Select File button, then select the chosen file from storage folder.
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    note

    Before uploading the files, make sure to check instructions for the chosen file from your storage by clicking on the icon i .

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    1. Upload Product Photo and Store Photo by clicking at right Select File button, then select the chosen file from storage folder.
    2. Click Save button. Page automatically redirects to the Dashboard Page.
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    1. Then, click Submit button.
      2. note

      notice how Branch Register Stages logo changed to blue after all registration stages has been done.

    LogoDescription
    graychekclistNo Data Submitted, status unverified
    bluechecklistData has been submitted, status unverified by ops
    greenchecklistData verified by ops
    redmarkData Requires Fix

FAQ​

Q: What is the difference between Individual Registration and Company Registration?

A: Individual Registration is for a business that is owned and managed by one individual, not incorporated and Company Registration is for a business that is owned by an entity and has their own legal rights and obligations.

Q: If the required mechant documentation is incomplete, is it possible for merchants to consult with Cashlez customer service?

A: Call Cashlez Support at 1 500 539.

Q: Who can access this Merchant on boarding for the merchant registration system?

A: All people who want to become Cashlez Merchant.

Q: How long does the merchant registration verification process take?

A: It requires around 2-3 working days.

Q: What should users do if their account has been locked?

A: Choose Forgot password or call Cashlez Support at 1 500 539